Kausora Connect is an AI-powered customer engagement platform. It answers customers from your approved knowledge, captures leads into your CRM, books appointments and hands off to your team.
Showing 7 of 23 conversations
Hi! Do you install solar for villas?
09:41We do. Residential systems from 5kW, installed by our own teams. Would you like a free site survey?
09:41Yes please. Tomorrow morning if possible
09:42I have tomorrow at 09:00, 09:30 or 11:00. Which works best?
09:429:30
09:42Booked: tomorrow at 09:30 with our survey team. You will get a reminder here before the visit.
Lead saved to CRM. Event on Google Calendar. Reminder scheduled.
09:43Great. Roughly what would an 8kW system cost?
09:45Hi Sofia, Lena from Brightline Solar here. I will bring a quote for the 8kW option to the survey tomorrow and answer anything else on the spot.
09:47Works with the channels and systems you already run.
FAQs, documents and policies you upload, nothing else. When confidence is low or a question falls outside what you approved, the assistant stops and hands over instead of improvising.
Replies in English, Arabic, French, German, Spanish, Portuguese, Italian and Dutch.
WhatsApp Business, Instagram, Messenger and a website chat widget, in one queue with one history per customer.
Name, company, requirement and preferred time are collected in conversation and pushed to Odoo, with the CRM record linked on the lead.
Sofia Martins
Martins Property Group
8kW rooftop system for a 4-bed villa, survey booked for tomorrow 09:30
Live free/busy from Google Calendar, requests like Thursday afternoon understood, confirmations and reminders sent on WhatsApp.
Tomorrow, free on your Google Calendar
Booked 09:30. Reminder scheduled on WhatsApp.
Re-engage quiet leads and send broadcasts with approved WhatsApp templates. Daily caps, send windows and opt-outs are enforced for you.
Pricing questions, frustration or anything outside the approved knowledge route to people. Agents take over live, assign conversations and open tickets. The assistant pauses while a human is talking.
Working hours Monday to Friday, 09:00 to 18:00, in your workspace's time zone. Outside them, the assistant answers alone.
Routes to a person on
Conversations, leads, bookings, handoff rate and agent response times on a live dashboard, plus a morning summary for your team.
One thread per customer, whichever channel they wrote on. The assistant carries it as far as your rules allow, and your team picks it up in the same view.
WhatsApp, Instagram, Messenger or your website. It lands in one queue, with the history that customer already has with you.
Sofia Martins
Great. Roughly what would an 8kW system cost?
Kenji Watanabe
Do you also do commercial rooftops?
Website visitor
Is a 5kW system enough for a 3-bed villa?
It replies in the customer's language from your FAQs, documents and policies. Low confidence or an unknown topic stops it.
Do you also do commercial rooftops?
Yes, from 50kW upwards for warehouses and offices. Would you like a call from our commercial team?
Answered from the approved knowledge base. Nothing improvised.
Name, company and requirement go to your CRM. Free slots come from your calendar. The booking and reminder happen without anyone typing.
Tomorrow, free on your Google Calendar
Booked 09:30. Reminder scheduled on WhatsApp.
Pricing, frustration or a request for a human routes to your team with the full thread. The assistant pauses until they are done.
Hi Kenji, Marco from Brightline Solar here. Happy to walk you through the commercial options. When is a good time to call?
The assistant stays quiet while a person is in the conversation.
Every customer answered on the channel they chose. Every lead captured where your team already works. Every hard question handed to a person, in time.
AI Inquiry Assistant
Approved-FAQ answers, basic lead qualification with internal notifications, appointment links and human handoff.
Channels
AI Lead Concierge
Everything in Starter, plus advanced qualification, Odoo CRM sync, Google Calendar booking with reminders, automated follow-ups, campaigns, conversation history and analytics.
Channels
WhatsApp and website chat
Most teams start here.
Customer Engagement Suite
Everything in Pro across Instagram and Messenger as well, with custom workflows, helpdesk integrations and voice calling on the roadmap.
Channels
WhatsApp, website chat, Instagram and Messenger
Not sure which fits? Write to [email protected] with your channels and volume, and we will tell you plainly.
Built for businesses that are accountable for what they say to customers. Read our privacy policy.